Lamp Returns
Projector Lamp Experts provides a full 60-day warranty on all lamps for all
brands for faults due to defective materials or workmanship. The warranty
period commences from the date of shipment and lasts for 60 days. Rather than wait for the manufacturer to process the return, we
will do everything we can to get you a new working lamp quickly, to minimize
the time you are without a functioning projector.
We ask that you inspect your lamp as soon as you receive it for damages that
have occurred during the shipping process and contact us immediately should you
find any damage.
All lamps shipped back to Projector Lamp Experts must be returned in their original, undamaged boxes without any markings, and must be
shipped inside an additional box with appropriate packing foam or bubble wrap
to prevent damage during shipment. A 15% restocking charge will be levied on
these returns which we reserve the right to increase if the lamp is not
returned to us in unopened condition. If the lamp has been opened, a 25%
restocking charge will apply.
Please note that Projector Lamp Experts cannot accept lamp returns which are as a result of a problem with the projector or television, and not the lamp itself.
We make every effort to keep the information on our website up to date and
accurate, but occasionally typographical and/or database errors may occur. If
we should ship you the wrong lamp due to an error on our website, we will
arrange a full refund or exchange for the correct lamp (plus any difference in
cost) with no restocking charge. In addition we will incur the costs for the
lamp to be sent back to us and your new lamp sent out.
All product returns must first be authorized by Projector Lamp Experts within 60
days of the original invoice date and a Return Merchandise Authorization
(R.M.A.) number must be obtained before shipping the lamp back to us.
Refunds for purchases made by credit card will be issued as a credit to that
same account after inspection of returned products.
Refunds for purchases made by check or wire transfer will be paid by refund
check after inspection of returned products.
Please complete the RMA form below and await confirmation from a representative
before sending the lamp.
Please note: This form is not an authorization to return the lamp to Projector
Lamp Experts. Please wait for confirmation prior to sending the lamp. Please also note that customers returning lamps have 30 days from the date the returns number is issued to send the item back to Projector Lamp Experts - unfortunately after this period the return cannot be accepted.
|